Refund Policy
Our 14-day money-back guarantee, the right of withdrawal and how refunds are paid through Freemius.
1. 14-day money-back guarantee
Every Pro and Agency purchase, including an annual renewal, comes with a 14-day money-back guarantee counted from the payment date. If the plugin is not right for you, ask for a refund within 14 days and you will get the full amount back. You do not need to give a reason.
2. How to ask for a refund
- through your Freemius customer account (the link is in the purchase email), or
- by email to kontakt@pewit.pl, with the email address used for the purchase or the invoice number.
Refunds are paid by Freemius to the original payment method, usually within a few business days. The license is deactivated after the refund.
3. Cancelling renewal
You can switch off automatic renewal at any time in your Freemius account. Cancelling does not refund the current period by itself; within 14 days of a payment the guarantee above applies.
4. Right of withdrawal for consumers
Consumers in the EU, and Polish sole traders buying on consumer terms, have a statutory right to withdraw from a distance contract within 14 days without giving a reason. For digital content that right ends once delivery starts with your express consent and acknowledgement given at checkout. Our 14-day guarantee covers the same period regardless of whether the statutory right still applies.
To withdraw, send a clear statement to kontakt@pewit.pl or through Freemius. You may use this wording: "I hereby withdraw from the contract for the license of [plugin, plan], ordered on [date], [name and email]."
5. Later requests
After 14 days we do not refund the current period, except where a plugin does not work as described and we cannot fix it (see Complaints in the Terms) or where the law requires it.